About You:

• <50 minutes from our office in Pasadena, CA

• Ability to travel to client sites for on-site support

• You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results. 

• You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth. 

• You embrace continuous improvement and are adaptable to adjustments in your role.

• Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)

• 3-4 years of experience handling T2-3 IT support requests

Skills

• Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate

• Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication

• Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)

• Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues

• Strong focus on customer satisfaction and relationship building

• Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated

• Managing multiple tasks simultaneously, prioritizing, and meeting deadlines

• Ability to collaborate effectively with other team members

• Willingness to adapt to change and interest in professional growth

• Ability to follow detailed processes

About Us:

AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. 

• Health, dental, and vision insurance 401(k) with employer matching 

• 2 weeks of vacation/year 

• 40 hours of sick pay/year 

• 8 hours of paid volunteer time/year 

• 8 paid holidays per year 

• Reimbursement for passing quarterly certification exams 

• Bonusly employee-to-employee recognition program 

• Dog-friendly office 

Our Values:

• We do what we say we’ll do.

• We care about the process.

• We are generous with what we know.

• We enjoy the people we work with.

• We choose compassionate candor.

Job Responsibilities:  

• Provide remote technical support to clients and internal teams

• Provide on-site support to clients as assigned throughout the greater Los Angeles area

• Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate

• Continuous growth in skillset and benchmarks

• Acting as a technical owner and providing VIP client support

Pay: $30-36/hr