Join Our Talent Pool for Help Desk Engineers

Pasadena, CA, United States of America

AllSafe IT is currently creating a talent pool for future opportunities in Tier 2, Tier 3, and Tier 4 Help Desk/System Engineer positions.  Our engineers monitor, manage, and support all aspects of our clients’ environments, including but not limited to their workstations, phones, servers, networks, and applications.   

What to Expect

While there may not be immediate openings, we anticipate new roles may become available within the next 1 to 3 months.  By joining our talent pool, you'll be among the first considered for exciting opportunities as they arise! 

After applying, you’ll receive a link to complete our technical self-assessment.  If your skills match our needs, our recruiter will reach out to schedule a preliminary video interview with you!

About Us

AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are:

• Good Character
• Deliver the Perfect Client Experience
• Pursue Growth
• Create Fun
• 100% Teamwork 

About You

• Commute is <60 min to Pasadena, CA.  All positions are in-office 5 days a week.
• You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results.
• You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth.
• You embrace continuous improvement and are adaptable to adjustments in your role.
• Preferred: experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)

AllSafe IT Benefits & Perks

• Health, dental, and vision insurance
• 401(k) with employer matching
• 2 weeks of vacation/year 
• 40 hours of sick pay/year
• 8 hours of paid volunteer time/year
• 8 paid holidays per year
• Performance-based quarterly bonus program
• Weekly "stretch goal" bonus program
• Free employee parking and mileage reimbursement (if needed for client sites)
• Reimbursement for passing quarterly certification exams
• Bonusly employee-to-employee recognition program
• Dog-friendly office

Job Responsibilities

• Help Desk Support: Provide remote and on-site technical assistance for IT issues.
• Incident and Change Management: Efficiently manage requests and resolve technical issues across tiers, escalating when needed.
• Documentation: Create and update technical documentation for incident resolution, troubleshooting steps, and best practices.
• Quality Assurance: Maintain a high standard in service delivery through quality control practices.
• Technical Ownership: Act as the primary resource for specific technologies and projects.
• After-Hours On-Call Rotation: Participate in rotation to support client needs outside of regular hours.

Skills and Qualifications

• Understanding of IT systems, networking, and security best practices.
• Excellent verbal and written communication.
• Strong focus on customer satisfaction and relationship building.
• Ability to prioritize tasks, adapt to change, and collaborate effectively with teams.
• Proficiency in a variety of tools like:

o   Microsoft 365, Azure, and Windows Server

o   Comptia A+, Server+, and Network+

o   MacOS (ACSP)

o   Perimeter Network Device, such as Meraki, Sophos, or Fortinet Firewalls

Pay Ranges

The determination between Tier 2, 3, and 4 is based on the assessment of a candidate’s technical skills, certifications, and experience with our tools.  We will let you know during the interview process which tier you are being considered for based on those criteria.  

Tier 2: $23.00-30.98/hr

Tier 3: $31.55-42.38/hr

Tier 4: $42.95-47.51/hr