Help Desk Engineer (El Segundo & Pasadena)

El Segundo, CA, United States of America

AllSafe IT is looking for an experienced Help Desk Engineer to work on-site with one of our clients three days a week and in our office headquarters the other two days a week.

About You

• Able to commute to El Segundo 3 days/week and Pasadena 2 days/week
• Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)
• 3-4 years of experience handling T2-3 IT support requests
• Love of learning and willingness to continually grow
• Proactive in identifying and resolving issues before escalation
• Interest in process improvement and contributing to team success
• Preferred: experience with POS hardware and software, especially Toast POS, kiosk, and backend set up

Skills

• Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate
• Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication
• Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
• Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues
• Strong focus on customer satisfaction and relationship building
• Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated
• Managing multiple tasks simultaneously, prioritizing, and meeting deadlines
• Ability to collaborate effectively with other team members
• Willingness to adapt to change and interest in professional growth
• Ability to follow detailed processes

About Us

AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are: Good Character, Deliver the Perfect Client Experience, Pursue Growth, Create Fun, and 100% Teamwork.

• Health, dental, and vision insurance
• 401(k) with employer matching
• 2 weeks of vacation/year
• 40 hours of sick pay/year
• 8 hours of paid volunteer time/year
• 8 paid holidays per year
• Monthly employee outings! Some things we’ve done this year are: Dodgers game, pottery wheel class, karaoke, Top Golf, escape room, etc.)
• Performance-based quarterly bonus program
• Weekly "stretch goal" bonus program
• Reimbursement for passing quarterly certification exams
• Bonusly employee-to-employee recognition program
• Dog-friendly office

Job Responsibilities

• Provide on-site support to assigned client
• Provide remote technical support to clients and internal teams
• Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate
• Continuous growth in skillset and benchmarks
• Acting as a technical owner and providing VIP client support
• After-Hours On Call Rotation

Pay: $22.67-32.00/hr